Shipping & Return Policy
Please note that items are made-to-order. Current processing times can take up to 2 weeks. If you have any questions or concerns please don't hesitate to reach out. I would be happy to answering any questions!
Please email firstname.lastname@example.org with any questions or concerns.
What do I do if my package is stolen, or I do not receive it even if it says delivered?
To check tracking for your order, please refer to the live tracking available within your confirmation email.
If a package tracking says that it has been delivered, but you did not receive it. Your first step will be to contact your local post office. If your address was entered incorrectly at checkout and it was delivered to the wrong address, please understand it is out of our hands.
WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES.
You may return or exchange unused items in new condition within 10 days of the delivery date. Send your package back to us via the most affordable shipping method of your choice. Please keep your tracking number in a safe place until your refund has been fully issued.
Note: All refunds are credited in the form of store credit.
All returned or exchanged items must include original packaging, and items in original condition in which was received. Any refunds will result in a $5 restocking fee.
Custom items such as tie dye, bleach or special orders are nonrefundable.
ALL CLEARANCE ITEMS ARE FINAL SALE
Please email email@example.com so your returns or exchanges may be approved. Please also provide your order number and the items you would like to return or exchange. A return/exchange form will be emailed back to filled out with your return.
Returning (If applicable)
- Please refer to the Return Policy information above to make sure your return meets all the criteria. If any returns do not meet these requirements, you will be contacted, and the items will be returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage.
- Complete the return form that is included in your order and include it inside the package with the item(s) you are returning.
- Please return the item(s) via shipping carrier of your choice. RETURN SHIPPING IS SOLELY THE CUSTOMERS RESPONSIBILITY UNLESS OTHERWISE STATED. We recommend using a carrier that provides tracking information for your record. We are not responsible for any lost or damaged merchandise while in transit.
- Once your package is received please allow up to 7-10 business days for processing. When your return is processed you will receive an email notification.
- We will no longer be accepting messages VIA social media about returns or exchanges. As a small business we understand the urge to have items right away or fixed immediately, but due to high demand we will only accept returns or exchanges through this method.
What if I received a damaged, defective, or incorrect item?
If you receive a damaged, defective or incorrect item, from what was originally ordered, we are happy to accommodate a prepaid return label for you within 72 hours of delivery. Please email firstname.lastname@example.org directly with your order number, photos, and a description of the damage in order for us to approve the free return label. If you do not submit photo evidence, your request will not be approved.
Please note, if our quality assurance team finds the item not defective after careful inspection, your return will be denied.
TERMS AND CONDITIONS
- Returns will be processed within 7-10 business days upon receipt of the package.
- The buyer is responsible for all shipping fees. Original and return shipping fees are non-refundable.
- Liz’s Shop is not responsible for lost or stolen packages when a delivery notice has been received from the carrier. Please contact your local post office with questions regarding shipment tracking.
- We inspect all returns and reserve the right to deny or refuse a refund based on the returned condition.
- Returns that don't meet our return criteria, including return instructions, are subject to delayed processing times, 50% restocking fee, denial.
- You will receive an e-mail confirmation once your Return has been processed.
- WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES.
- Please refer to the care instructions in your package, on the clothing item, or on the website. We are not responsible for incorrect care of the items.
- By purchasing from lizsshop.com, you accept these terms and conditions.